Thank you for shopping at Harvard Filtration!

If, for any reason, YOU are not completely satisfied with a purchase, we invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased from US.

Interpretation and Definitions


The words, of which the initial letter is capitalized, have meanings defined under the following conditions. The following definitions shall have the same meaning, regardless, of whether they appear in singular or in plural.


For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "WE", "US" or "OUR" in this Agreement) refers to Harvard Filtration 9486 – 51 Avenue, Edmonton, AB T6E5A6
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by YOU to purchase Goods from US.
  • Service refers to the Website.
  • Website refers to Harvard Filtration, accessible from
  • YOU mean the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so. However, if returning for any reason except if exception is given in writing from Harvard Filtration, a 15% standard restocking fee and all shipping charges will be deducted from your order total.

The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform US of your decision by means of a clear statement. In addition, you must request an RGA number before shipping product back to Harvard Filtration. You can inform us and request an RGA number by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will incur a 15% restocking fee and all shipping charges.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods are defective upon arrival and or have manufacturing defects.
  • The Goods were purchased in the last 30 days.
  • The Goods are in the original packaging.

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods, which according to their nature, are not suitable to be returned or are in used condition example: used filter element.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the goods to Us. You should send the goods to the following address:

Harvard Filtration
9486-51 Avenue NW
Edmonton, AB T6E5A6

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, WE recommend an insured and trackable mail service. WE are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Before sending goods back to Harvard Filtration you are responsible to request an RGA number from Harvard Filtration. Goods returned without a RGA number are subject to extra fees and shipping charges at the sole discretion of Harvard Filtration.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: